Frequently Asked Questions (FAQs)
What is Brands Discounts?
Brands Discounts is an online store offering high-quality clothing, shoes, accessories, and more at discounted prices. All our products are authentic and sourced directly from authorized distributors, ensuring you receive genuine items from top designer brands.
How do I place an order?
Simply browse our website, select the items you wish to purchase, and add them to your cart. When ready, proceed to checkout, provide your shipping details, and choose a payment method to complete your order.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods for your convenience.
Where do you ship, and what is the cost of shipping?
We offer both Domestic and International shipping options to cater to our customers’ diverse needs:
Domestic Shipping (Within the United States)
- Standard Shipping: $9.95 flat rate
- Free Shipping: Available on orders over $49
- Delivery Time: 3-7 business days
For deliveries to Alaska, Hawaii, US territories, APO/FPO addresses, and PO Boxes, we utilize USPS services to ensure secure and timely delivery. All domestic shipments include delivery confirmation and tracking numbers.
International Shipping
- International Standard Shipping: $24.99
- Delivery Time: Up to 4-6 weeks
- International Express Shipping: $59.99
- Delivery Time: 6-10 business days
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not, we accept returns within 10 days of the order leaving our warehouse. All items must be returned in new, unused condition with original tags attached. For more details, please visit our Refund & Returns page.
How do I initiate a return or exchange?
To return or exchange an item, please visit our Refund & Returns page and follow the instructions provided. A return shipping fee of $9.95 will be deducted from your refund if using our prepaid shipping label for domestic orders. For international orders, a return shipping fee of $24.99 will be deducted. Exchanges are allowed if the new item order is placed within the return label window.
How long does it take to receive a refund?
Refunds are processed within 7-10 business days after we receive and inspect the returned item. A confirmation email will be sent once your refund is processed.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our Customer Service team within 48 hours of receiving your order. Visit our Contact Us page for more details on how to reach us.
Are your products authentic?
Yes, all our products are 100% authentic and are obtained directly from authorized distributors. We guarantee that you are purchasing genuine items from trusted and well-known brands.
How can I contact customer service?
You can reach our customer service team via our Contact Us page for any inquiries or assistance.
What are your privacy and terms of service policies?
Your privacy is important to us. Please review our Privacy Policy and Terms of Service to learn more about how we handle your personal information and our service agreements.